A real dispatcher picks up every shift — not an answering service. If your heat quit in February, a pipe burst, a panel sparked, or water is coming through the ceiling, this is the line that gets a tech moving. One number, every trade, every hour.
Four steps from the moment the line rings. The fastest possible path between a homeowner with a problem and a licensed tech with the right truck.
A real dispatcher answers within four rings, every shift. If we're between calls and the line goes to voicemail, we return the call within fifteen minutes.
The dispatcher walks through what's happening, what's safe to do until the tech arrives (kill the breaker, shut the main, leave the room) and which trade desk to wake.
The on-call tech in the right trade rolls with a truck stocked for the most common emergency parts. Typical arrival: under 90 minutes from the South Shore towns.
You get a written quote on-site before any scope-changing work. Photos at completion. Followup call the next business day to make sure the fix held.
Nine emergency types we field most often. If you're not sure, call — the dispatcher will triage in under two minutes and tell you whether it's a "right now" or a "first thing tomorrow."
If a real person doesn't pick up the dispatch line within four rings, we'll waive the trip charge on the visit. The line is staffed every shift — including holidays, including 3 AM — by people who can triage your call and roll a tech inside fifteen minutes.
That's the guarantee. The phone is the entire point.
Standard daytime trip charge during normal hours. After-hours and overnight rates are higher (see pricing below). The trip charge always includes diagnosis on arrival and the first hour of labor.
Depends on the town and the time. Inside the South Shore zone (Quincy → Plymouth) the typical emergency arrival window is 60–90 minutes. The dispatcher gives you a specific ETA on the call.
Depends on the emergency. The dispatcher walks you through the right safe-state — kill the breaker, shut the main, leave the room, evacuate if it's gas. Don't try to fix it yourself in the meantime; you'll just be working in the tech's way when they show up.
Yes — every trade has at least one tech on-call. The dispatcher routes you to the right desk based on the triage call.
Yes. The quote you get on-site is the price — same rule as daytime work. If anything would change scope, the tech writes a new quote you can accept or decline before they touch it.
Leave a name and a callback number. We return the call inside fifteen minutes. If we don't, the trip charge is waived. That's the guarantee.
Typical ranges, not exact quotes. Final price depends on the trade, the parts, and the scope — the tech writes the quote on-site before any scope-changing work.
$120/visit (typical)
Mon–Fri 7–5. Diagnosis included; first hour of labor included.
$220/visit (typical)
Evenings 5–10 and Saturdays. Same diagnosis-included rate, dispatched within the hour.
$320/visit (typical)
10 PM–7 AM and Sundays. Reserved for true emergencies — no heat, active leaks, electrical sparking.
A real dispatcher, every shift. Pick up the phone.